FAQs - Top Ten

Here are the current, most popular questions being asked about Affinity Pools. We have included other FAQs filed under categories, please chose from the links to the right.

Will the Affinity Pool survive the winter?

Yes, Affinity has been designed for outdoor use, all year around in the UK. The water may freeze to a certain level (depending on the outside temperature). You can prevent the surface from closing over completely by using an Ice Vent Heater or Pond Air pump. Our UK test pools have coped with some harsh weather over the winter (without any heaters!) and the liner, surround and the fish all survived well!

Another option to help prevent freezing is to add a product such as Pond Guardian Tonic Salt (never use regular table or sea salt). These carefully balanced salts decreases the freezing temperature of water and are also an added benefit to the fish as they prepare for winter.

My water has gone green, what shall I do?

Green water (or pea green water) is a type of single celled algae and is common in the warm, sunny months of the year and after starting a new pond. The presences of green water is not a failing of the product or equipment but is a completely natural process. Because of the tiny size of the algae cells they do not get caught in the filter. There are a few main ways to address this which are fully explained in the How to… section:
How to Deal with Green Water and Algae

When can I introduce fish?

Set up your Affinity and Inpond, adding a measure of Bioactive Tap Safe or Fresh Start when you fill the pool. With the Inpond running (you can run your fountain or waterfall at this stage), leave it all to settle for a minimum of 24 hours to ensure everything is working correctly and allow the water temperature to stabilise.
For further information see How to introduce fish successfully page.

How many fish can I keep?

See How Many Fish? in the How To… section

Why does my Affinity Inpond not include the UV?

The Green Water Clarifier is included as standard with the Affinity Mocha Weaves and Grand Mochas however it is not included in the other Affinity kits for several reasons.
Firstly, not every situation would require the clarifier, the pool may be positioned where it was not needed, i.e. in shade.
Secondly, it would have increased the retail price if we had included it as standard. If it is an item that is not always necessary we believed that we should make the standard kit available, and give people the choice to upgrade with a clarifier if required .This then makes the standard kit more achievable, it doesn’t expect consumers to pay for something they may not need/would be wasted.
The cost of the green water clarifier is not included in the price of the Affinity kit, but is included in the price of the seperate product Blagdon Inpond All-in-One (with clarifier)/Blagdon 3000 5 in 1 which a few people have asked about.

What fish can I keep?

Goldfish, and Goldfish types are ideal for the Affinity Pool. There is a wide variety of stunning colours, forms and fin variations. Speak to a good local aquatic retailer for further advice on fish types.
See How to Choose Fish for further information and pictures.

How do I power my Affinity?

See ‘How to… Power your Affinity

What are the windows made of, and how do I clean them?

The viewing windows are made from strong, shatterproof PVC. The nature of the material means that it is essential to clean the windows (both inside and out) with the Affinity window cleaning pads to avoid seriously scratching the surface and permanently damaging the window.

The inside of the window will get a light layer of soft green algae which is perfectly natural in any water feature. Gentle wipe this away using a fresh cleaning pad. If the outer needs a clean, rinse the surface dirt with a little water first to remove larger particles, then wipe gentle with a clean cleaning pad, if necessary.

Never use chemicals or cleaning products on the windows, or the pool.

Do I always have to keep the Inpond running?

YES, if you are keeping fish it is essential to keep the Inpond running to keep the ‘life support system’ functioning. It plays the key role in maintaining a healthy pool for fish and life.

See our video for Getting to know your Inpond

I am told not to ‘over feed’ my fish, what does this actually mean?

Feeding your fish is part of the pleasure of keeping them. However ‘overfeeding’ can cause harm to the balance of the pool water. ‘Overfeeding’ equates to too much waste going into the pool. Any food you put in the pool should be consumed within 5-10 minutes. Anything left after this time should be scooped out with a fine fish net.

For more information on feeding and keeping a healthy pool for your fish see ‘How to…Introduce fish successfully

Why is my Inpond floating?

It is possible that the ceramic media sacks are still in the plastic bags, this will act like a float. When setting up your Inpond take the ceramic media sacks out of the plastic outer bags. These are packed in bags to prevent the ceramic powder from covering the inside of the Inpond in white powder during transit. Also, try holding the Inpond under the water for a few moments to allow any trapped air to escape and it should then sink.